Privacy Policy
Refund Policy for Rudra Luxury Car Rental
At Rudra Luxury Car Rental, we aim to ensure a smooth experience for our customers. Below is our refund policy, which outlines our approach to cancellations and refunds.
1. Advance Payment and Refunds
Non-Refundable Advance: The advance payment required to confirm a booking is generally non-refundable, as it reserves the vehicle exclusively for you.
Refunds for Service Amendments: In cases where the booked vehicle becomes unavailable due to unforeseen circumstances, we will offer a replacement vehicle. If the replacement is not acceptable to you, a full refund of the advance payment will be issued.
2. Cancellations by the Customer
Customer-Initiated Cancellations: If the customer cancels the booking, a cancellation fee of 10% of the total booking amount will be deducted, and the remaining balance will be refunded.
Refund Timeline: For cancellations eligible for a refund, the refund will be processed within 5 to 7 business days.
3. Service Cancellations by Rudra Luxury Car Rental
Unforeseen Circumstances: If we cannot provide the booked vehicle or a suitable replacement, we will issue a full refund of any payments made by the customer.
Driver-Initiated Cancellation: If the driver cancels the service due to a violation of our Terms and Conditions (e.g., unsafe requests, overloading, or inappropriate behavior), no refund will be provided.
4. Refund Process
Refund Requests: Refunds are processed upon cancellation confirmation or failure to provide a replacement vehicle, as applicable.
Refund Timeline: Refunds will be initiated within 5 to 7 business days after the request is confirmed, minus any applicable cancellation fees.
Payment Method: Refunds will be issued to the original payment method unless otherwise agreed upon.
5. No-Show Policy
If the customer does not show up at the designated pickup location without prior cancellation, the booking will be considered a no-show, and no refund will be provided.
6. Modifications to Refund Policy
Rudra Luxury Car Rental reserves the right to modify this refund policy. Any significant changes will be communicated.
Please contact our customer support team at – with any questions regarding our refund policy. We appreciate your understanding and look forward to serving you.
